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Many companies survive for years, balancing on the edge of profitability. The market has not yet matured enough for their product. To stay in business, it is important to clearly understand that changes in the industry are working in your favour, key metrics are growing steadily (albeit slowly), customers are returning and remaining loyal. New players and investments are entering the industry, confirming its promising future. Most importantly, your business and what you offer are changing consumer habits.
LEGO also faced the choice of ‘close down or continue’ in the early years after its IPO in the early 2000s. The company decided not to close down, but to relaunch the business: it returned to its basic construction sets and found new partners.
Change direction (pivot)
Pivoting is not about abandoning an idea, but about finding a new path. By changing its business model, segment, or even audience, a company can retain its employees, achievements, and customers. This is most effective in the early stages: later, when infrastructure and commitments to investors are already in place, it will be more difficult to do.
The reasons for pivoting are usually quite obvious. Customers like the product, but the economics don't add up: people use the service but are not willing to pay for it. Sometimes customers use the product in a way that was not intended, and it is this unexpected scenario that turns out to be promising. Sometimes competitors get ahead — faster, cheaper or more convenient — and the only way to survive is to change course.
The story of Slack is a classic example. Tiny Speck spent several years developing the online game Glitch, which never became popular. But the chat feature with search and file sharing that was created within the game turned out to be more valuable than the game itself. The founders made a timely pivot, and the side product became the basis for a corporate communications service. As a result, the programme was bought by Salesforce for £27.7 billion.
The founder's difficult decision: conclusion
The main question a founder must ask themselves is: ‘Am I acting because I see potential, or because I am afraid to admit my mistake?’ The answer to this question determines not only the fate of the business, but also the trajectory of your entrepreneurial career.
At times like these, it is especially important not to face the problem alone. You need someone who can professionally evaluate the business, separating emotions from facts. LLC "EIFOS HUB" independent analysis and consulting services allow you to model possible solutions in advance and calculate the consequences of each step - from closure to scaling.